General Information

Q: What types of products do you offer?
A: We specialize in Custom digital design service, and using technology as well as artisanry to make tangible products & art using Laser engraving/cutting, woodworking, etc.. We offer select physical products which may come and go from our product offerings as time progresses. Items such as inlay art, cutting boards, engraved leather apparel and accessories, engraved metal items, engraved and clay polymer jewelry, etc.

Returns & Refunds

Q: What is your return policy on physical products?
A: For our cutting boards and other physical products, returns are not accepted if damage occurs due to improper care. We recommend reviewing our care instructions carefully to ensure longevity and performance. That being said, we understand mistakes happen and always want our customers to be happy so feel free to reach out and we may be able to help. our entire Return policy can be found here

Q: Can I get a refund or exchange for digital art?
A: Due to the nature of digital downloads, we do not accept returns or offer refunds once the files have been delivered. However, if you experience any technical difficulties or issues with the file quality, please contact us, and we will be happy to help.

Order Processing & Shipping

Q: How long does it take to process and ship an order?
A: Processing times vary depending on the product. pre-made Digital art files are typically delivered almost instantly, while custom commissions take longer due to customization and production time. Sometimes we may have stock of a item on hand making processing much faster but We strive to manufacture and ship most physical items within 5-7 business days. physical items with customization involved can sometimes take longer than the typical 5-7 business days. If you need a rush order, please contact us before purchasing to see if accommodations can be made.

Q: Do you offer international shipping?
A: At this time, we primarily ship within the U.S., but we may consider international orders on a case-by-case basis. Please reach out if you’re interested in an international order, and we’ll see what options are available.

Q: Will I receive tracking information for my order?
A: Yes! Once your order has shipped, you will receive a tracking number via email so you can monitor its progress.

Customization & Personalization

Q: Can I request a custom engraving or design on a product?
A: Absolutely! Many of our products are customizable. If you have a specific request, such as a personalized inlay or engraving on a cutting board or a custom design for digital artwork, please reach out through our contact page with details.

Q: Can I provide my own design for engraving?
A: Yes! If you have a design, logo, or artwork that you’d like us to engrave, we can work with your files to ensure compatibility. Preferred file formats include PNG, SVG, AI, or high-resolution JPGs.

Q: Do you offer custom art commissions?
A: Yes! We love working with customers to bring their dream designs to life. If you have a request for a fresh design, please reach out through our contact page, where you can upload rough draft images or references for what you're envisioning. We will reach out via email as soon as possible to discuss possibilities for custom work and get you an estimate.

Wholesale & Bulk Orders

Q: Do you offer discounts for bulk or wholesale orders?
A: Yes, we can accommodate bulk and wholesale orders for certain products. If you’re interested in placing a large order for an event, business, or resale, please contact us to discuss pricing and availability.

Cutting Board & General Wood Care

Q: How should I care for my cutting board?
A: To ensure the longevity of your cutting board, please follow these guidelines:

• Avoid soaking or submerging in water: Extended exposure to water can damage the board.

• Do not place in the dishwasher: The high heat and detergents can compromise the board’s integrity.

• Condition the board regularly (once or twice per month) with a food-safe oil such as mineral oil and seal with a cutting board wax: This helps prevent the wood from drying out, cracking, and warping by providing a protective layer, making it more hygienic by sealing small crevices where bacteria can accumulate, enhancing its lifespan, and aesthetically improving the wood's appearance by bringing out its natural grain; oiling penetrates the wood while wax adds a surface barrier to further protect against liquids and stains

• Avoid exposure to extreme heat or prolonged moisture: Keep the board in a stable, cool environment.

• *Important: Returns will not be accepted for cutting boards damaged due to improper care.

Q: How do I maintain your other wood products?
A: the maintainenance required depends on what we use to finish the product. we plan to use Tung oil or Rubio Monocoat as the primary finish for most other products but we may occasionally use Water-based polyurethane for products such as wall art. we will do our best to include this info on our listings and keep this info updated if we change our finish process.

~ Tung oil provides a durable, water-resistant, and natural-looking finish that enhances the wood's beauty while offering excellent protection. To maintain your Tung oil-finished wood items:

• Wipe with a dry or slightly damp cloth: Avoid excessive moisture and never use harsh chemicals or abrasive cleaners.

• Reapply Tung oil as needed: Over time, the finish may wear down, especially on high-use items. To restore the finish, apply a light coat of pure Tung oil, let it penetrate for about 30 minutes, then wipe off any excess. Allow it to cure fully before using the item again.

• Avoid prolonged exposure to direct sunlight or extreme temperatures: This can cause the wood to dry out and lead to cracking.

~ Rubio Monocoat is a high-quality, natural hardwax oil that protects and enhances the beauty of wood while maintaining its natural feel. To care for items finished with Rubio Monocoat:

• Clean with a damp cloth or Rubio Monocoat Surface Care Spray: Avoid harsh chemicals, as they may strip the protective layer.

• Use Rubio Monocoat Refresh when needed: This helps rejuvenate and maintain the protective finish. Apply a small amount and buff it into the surface.

• Avoid excessive moisture and standing water: Rubio Monocoat provides strong protection, but prolonged water exposure can still damage the wood.

• For high-traffic items, consider reapplying Rubio Monocoat Oil: Over time, heavy use may wear down the finish. A light reapplication can restore the protective qualities.

~ Water-based polyurethane provides a durable, clear protective coat that enhances the wood's natural beauty while offering resistance to scratches and moisture. To maintain polyurethane-finished items:

• Clean with a mild soap and water mixture: Use a soft cloth or sponge to wipe down the surface. Avoid abrasive cleaners or scouring pads.

• Dust regularly with a microfiber cloth: This helps prevent buildup and maintains the finish's clarity.

• Avoid prolonged exposure to moisture and heat: While polyurethane is water-resistant, standing water or extreme heat can still cause damage over time.

• For minor scratches or wear, apply a fresh coat of polyurethane: Lightly sand the surface with fine-grit sandpaper, wipe clean, and apply a new coat to refresh the finish.

With proper care, your wood items will maintain their beauty and durability for years to come.

Gift Orders & Packaging

Q: Do you offer gift wrapping or special packaging?
A: We do not currently offer specialized gift wrapping, but our products are carefully packaged to ensure they arrive in excellent condition. If you'd like to include a gift message with your order, let us know and we can do our best to accomodate.

Q: Can I send an order directly as a gift?
A: Yes! Just make sure to enter the recipient’s shipping
address at checkout.

Quality Materials

Q: What materials do you use in your products?
A: We take pride in using only high-quality materials to ensure durability, aesthetics, and long-lasting value. Our leather products are crafted primarily from genuine leather, with a strong preference for premium English bridle leather, known for its strength, smooth finish, and rich patina over time. For our wood-based creations, we select high-quality exotic and domestic hardwoods, including Purpleheart, Yellowheart, Walnut, Cherry, and other premium species. These materials not only enhance the beauty of our products but also contribute to their longevity and performance.

Technical Support for Digital Downloads

Q: What should I do if I have trouble downloading my digital file?
A: If you encounter any issues downloading your purchased file, try clearing your browser cache or using a different device. If problems persist, please contact us, and we’ll do our best to make sure you receive your files in a timely manner.

Q: Can I use your digital art for commercial purposes?
A: Our digital downloads are intended for personal use only unless otherwise specified. If you're interested in a commercial license for one of our designs, please contact us for licensing options.

Additional Information

Q: How can I contact you if I have further questions?
A: It will always be our goal to be here to assist you in a timely manner. Please feel free to reach out via email at info@codedtocanvas.com or our contact page with your questions, and we’ll get back to you as soon as possible.

Q: Are your designs completely created by hand, or do you use AI?
A: Our creative process varies depending on the product. Much of our digital art is developed using the Adobe Creative Suite—primarily Photoshop and Illustrator—along with the AI generation tools built into Photoshop and platforms such as Midjourney. For example, all of our canvas wall art prints are generated with Midjourney and then heavily edited in Photoshop—essentially, anything that resembles a painting. However, while many of our products draw inspiration from traditional art forms, we do not refer to these pieces as paintings, much like we don’t call our engraved products hand-engraved.

It’s important to recognize that AI tools and image generation are now integral to digital design—Photoshop, for example, has AI built into its workflow, so it’s here to stay whether we like it or not. While I would love to spend countless hours taking photos, drawing everything by hand, and perfecting designs manually, time constraints and industry demands require that I keep pace with the available tools—just as most people and companies do. That said, we heavily edit AI-generated designs to maintain copyright integrity. Additionally, we have the ability to make any requested edits manually to ensure a truly custom final product.

For those who appreciate nuance, I studied Graphic Design and Game Design in college and have been drawing since childhood. While I took a break from traditional art into adulthood and pursued a career in IT and tech, I eventually realized that I still need and enjoy a creative outlet—even if it involves leveraging technology.

Our journey has evolved from starting with dropshipping to establishing our in-house laser engraving and woodworking shop in 2024. This transition allows us to craft our products ourselves and invest even more personally in the creative process.

WE appreciate all our customers support and thank every one of you for giving us the opportunity to persue our dreams of design and artisanry!